Retail


  • Jack Dorsey, Block CEO
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    Joe Raedle / Staff via Getty Images
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    Block’s Dorsey rethinks corporate structure

    As AI plays a bigger role in operations, the middle management layer becomes less important, the company’s head says.

    By April 1, 2026
  • PayPal logo in front of a glass building with shrubery in the foreground
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    Justin Sullivan via Getty Images
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    PayPal board lures ex-Square executive

    Under PayPal’s new CEO, the board has added a director who brings an industry-savvy perspective at a watershed moment for the company.

    By April 1, 2026
  • Trendline

    Payments industry seeks to keep pace with fraudsters

    As losses from fraud in payments have climbed, companies are seeking new tools to combat illicit schemes.

    By Payments Dive staff
  • Amazon US Bank Mastercard credit cards networks retail
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    Amazon ditches Amex for Mastercard

    The retailer is tapping the card network and U.S. Bank for two new credit cards aimed at small business owners.

    By March 31, 2026
  • Claire's launches its first subscription box service.
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    Courtesy of Claire's
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    Visa pushes subscription management tool

    The card network is pitching a tool it says will make it easier to manage and cancel subscriptions in a single digital hub.

    By March 31, 2026
  • Visa Justice Department antitrust Sherman Act lawsuits debit cards
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    Visa-DOJ discovery dispute goes to judge

    Visa is asking a federal court to intervene in a conflict over the company’s discovery request for U.S. Treasury documents.

    By Updated March 31, 2026
  • A person wearing sunglasses pushes a baby in a store cart.
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    Daphne Howland/Payments Dive
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    Walmart brings Sparky to ChatGPT

    OpenAI is pivoting away from handling purchases after its initial efforts failed to provide enough flexibility.

    By Dani James • March 27, 2026
  • retail shopping fraud holidays Visa Mastercard
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    Kena Betancur via Getty Images
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    Visa, PayPal execs react to K-shaped economy

    The economic model suggests some consumers are becoming wealthier, while the economic well-being of others descends. Here’s how some industry executives view the impact.

    By March 20, 2026
  • A hand holds a smartphone displaying the Affirm app.
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    Courtesy of Affirm
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    Affirm outlines options if economic stress rises

    The buy now, pay later player spelled out ways in which it could adjust its lending in the event U.S. economic uncertainty creates more stress for consumers.

    By March 19, 2026
  • Colorado State Capitol Building stands across a snow covered Civic Center Park
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    Doug Pensinger via Getty Images
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    State interchange fee laws progress

    Legislatures in Colorado and Delaware advanced bills that would curtail interchange fees last week, as a federal appellate court mulls the issue.

    By March 18, 2026
  • Paze's logo is displayed on a smart phone.
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    Photo illustration: Shaun Lucas/Industry Dive; Getty Images; Paze

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    EWS pairs with Citi to offer Paze

    The collaboration marks the first time the financial technology company has worked with a non-owner bank on the digital wallet.

    By March 17, 2026
  • The PayPal app is displayed in the Apple App Store on an iPhone screen, showcasing the app's icon and download option; the phone is on a brown wooden surface.
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    Alamy
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    PayPal pivots for 2026

    The digital payment player aims to keep scaling its collection of integrated businesses, the company’s chief financial and operating officer said.

    By March 10, 2026
  • Person pays using phone to tap point-of-sale device with cup of coffee sitting on table.
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    Getty Images
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    Shift4 promotes Global Blue execs

    The payments processor promoted three executives to leadership roles, naming Pier Francesco Nervini as head of its international division.

    By March 10, 2026
  • Arby's restaurant
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    Permission granted by Flynn Restaurant Group
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    Par Tech faces investor pressure

    One of the point-of-sale software company’s largest shareholders began urging it to consider “strategic alternatives,” such as a sale, last week.

    By March 9, 2026
  • Pilot
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    Retrieved from Pilot.
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    Pilot, NCR Voyix agree to 5-year pact

    The retailer, which has used NCR’s self-checkout kiosks for years, will now also deploy the payment service company’s point-of-sale technology.

    By Brett Dworski • March 6, 2026
  • A hand holds a smartphone displaying the Affirm app.
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    Courtesy of Affirm
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    Affirm pursues affluent consumers

    Shoppers with more purchasing power spend more, and are more likely to use the company’s products again, an executive said.

    By March 6, 2026
  • Visa Mastercard retail merchants card fees interchange swipe fees litigation
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    Getty Images
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    Visa, Mastercard jockey to set agentic standards

    The card networks are locking arms with big tech players and digital payments to shape the evolving agentic commerce ecosystem.

    By March 5, 2026
  • agentic AI commerce AI retailers digital shopping online retail payments
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    Q&A

    Inside a startup building tools for AI agents

    Funded by Stripe and Samsung, Circuit & Chisel wants to set the protocol for how artificial intelligence agents navigate the web autonomously.

    By March 5, 2026
  • an exterior shot of the US capitol building
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    Samuel Corum via Getty Images
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    CCCA seeks new path to passage

    Sens. Dick Durbin and Roger Marshall had been angling to attach their credit card interchange fee legislation to a major housing bill before Congress. The Senate passed the housing bill without it.

    By Updated March 13, 2026
  • PayPal Holdings
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    Justin Sullivan via Getty Images
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    Column

    Would a bank buy PayPal?

    Whether major banks, such as JPMorgan Chase and Capital One, might have an interest in owning PayPal could turn on their ability to monetize that two-sided network.

    By March 3, 2026
  • Person pays using phone to tap point-of-sale device with cup of coffee sitting on table.
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    Getty Images
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    Shift4 taps xAI for customer service

    The payment processor announced it would partner with Elon Musk's artificial intelligence company for a range of uses.

    By March 3, 2026
  • mobile wallets digital commerce Apple Google Samsung Badge technology
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    Getty Images
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    Apple, Google wallets get personal

    Beyond payments, the digital wallet is a platform for commerce with software startup Badge trying to help brands expand their wallet presence.

    By March 3, 2026
  • PayPal headquarters building in San Jose
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    Justin Sullivan via Getty Images
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    PayPal, Rainforest join forces

    The digital payments pioneer and software services firm are locking arms to simplify embedded payments for merchants.

    By Feb. 27, 2026
  • Block Head Jack Dorsey
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    Drew Angerer / Staff via Getty Images
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    Block swaps 4,000 workers for AI

    CEO Jack Dorsey told investors Thursday that Block’s headcount will drop about 40% as it leans on artificial intelligence for efficiencies.

    By , Feb. 26, 2026
  • Fiserv headquarters
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    Courtesy of Fiserv
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    Fiserv appoints new executives

    The payment processor added two chief revenue officers and a business development executive as it seeks to raise sales figures.

    By Feb. 26, 2026
  • Amazon ecommerce agentic commerce Stripe online retail
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    Miguel J. Rodriguez Carrillo via Getty Images
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    Stripe’s slower view of agentic commerce

    The processing giant, like some other digital commerce specialists, sees agent-enabled shopping evolving at a measured pace.

    By Feb. 25, 2026