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Bank of America enhances mobile banking app, including Erica digital assistant

Bank of America announced a redesigned version of its mobile app that includes streamlined functionality and a series of major enhancements, including additions to its groundbreaking Erica virtual financial assistant. 

Starting in early 2020, Erica users will be able to get insights as to how much they can save when accelerating payments on credit card balances. 

Erica clients can also launch card disputes through the mobile app and get additional details on unauthorized charges without having to make a call in many cases.

"The new look and feel of our mobile app reflects Bank of America's focus on delivering solutions for clients that are timely, relevant and successful, however they choose to bank," David Tyrie, head of advanced solutions and digital banking at Bank of America, said in a company release. "This enhanced mobile experience makes it even easier and more convenient for clients to bank with us and empowers them with information and insights to make better financial decisions."

Erica is currently used by about 9 million customers who have completed 75 million transactions on Erica. 

In addition, more than a million customers have requested the bank's digital card for debit since it launched in June, allowing customers to order a digital replacement debit card that can be used directly through the mobile app.